The Toolkit for Making Written Material Clear and Effective is a health literacy resource from the Centers for Medicare and Medicaid Services of the U. S. Department of Health and Human Services . Consisting of 11 sections, and free to download, the Toolkit provides details you can use to create written material that is easier for people to read, understand, and use. It includes a brief introduction to writing for a website.
The Toolkit advises using a reader-centered approach and includes sections relevant to writing culturally appropriate documents. Although written for those who work with Medicaid services, the Toolkit is relevant to a much broader audience concerned with user literacy skills. The tips apply to a variety of written materials including letters and reminders to patients, patient education handouts, and satisfaction surveys.
Website referenced: http://www.cms.gov/WrittenMaterialsToolkit/